Essence of Position

To provide a pleasant and efficient bakery experience by actively engaging guests, ensuring they receive unparalleled hospitality and professional service.

Shared Expectations *for all roles* within our company include, but are not limited to the following :

• Creating a welcoming atmosphere for everyone.
• Embracing Yokes Core Values and Mission Statement as an integral part of your contribution to our team.
• Promoting Yokes sales and company growth by patronizing Yokes stores and representing our company in the community with a positive message.
• Participating enthusiastically with genuine care for our shared success, always remembering *we are* the owners of Yokes.

Tasks of Position

The following are core and essential responsibilities of this position. Associates are responsible for completing any and all duties assigned as required for the successful operation of our business.

All associates are required to perform their job duties in a manner which upholds the integrity and honesty of our company.

• Reporting for assigned shifts on time, and on a regular basis, prepared to provide excellent service and leadership.
• Promoting sales through active discussions with guests, offering product recommendations, samples, and discussing current promotions and service information.

Examples may include : asking guests if they need specific products to accompany requested items, chatting about Yokes signature items, fresh board and sweet deal suggestions, or providing information about recipes and products).

Providing exceptional service by greeting guests, and informing them of specials, product information, and services offered by the bakery.

Services include but are not limited to the following : writing on cakes, receiving first birthday cake free, giving free samples upon request, reducing / mixing package sizes, slicing all breads upon request, guaranteeing product 100% by replacing product or giving money back, wedding consultation, and delivering & setting up.

• Decorating cakes, preparing icing and other decorating tools and items for retail sale and special orders; stocking and rotating items for sale, producing extra inventory to ensure proper stock levels in department.
• Planning and requesting supplies and ingredients in advance for holidays, promotions, and custom orders.
• Demonstrating skill in blending colors and simple decorations with icing, edible images and deco kits.
• Operating (at minimum) the following equipment in a correct and safe manner : com-line, phone, scales, shrink wrapper, sheeter, doughnut hopper, doughnut fryer, divider / rounder, bread slicer, dishwasher, proof box, glazer, label machine, case lights, ovens, PFM / shrink, retarder, tubes, tips, spatulas, pins, and theme kits.
• Communicating and completing guests special order requests with accuracy and timeliness.
• Mentoring new associates and assuring a positive learning environment.
• Finding a way to make our guests happy.
• Ensuring all work performed in the department is completed in accordance with all local, state, federal and company rules, regulations, and policies regarding workplace safety, food handling safety, and guest services.
• Participating actively in the Bakery Departments accident reduction plan including : maintaining hood / vents, cleaning floors, sanitizing, and recognizing shelf order, safety features of all machinery, store evacuation plan, robbery policy, health codes for bleach, case temperatures, gloves, bin scoops, sink regulations, and storing regulations.

Supervisory Responsibilities

This job has no formal supervisory responsibilities. However, every Yokes associate has a shared opportunity to be a leader on the job.

The following quote exemplifies our belief in leadership for all associates :

Whether you are the president of a company or the janitor, the moment you step from independence into interdependence in any capacity, you step into a leadership role.

You are in a position of influencing other people. - Stephen Covey*

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty sufficiently.

The requirements listed below are representative of the knowledge, skills, and / or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and / or Experience

High school diploma or GED; or one to three months related experience and / or training; or equivalent combination of education and experience.

Must have Artistic and creative skills with a thorough understanding of colors, textures, and total presentation of the bakery products.

Language Skills

Reads and comprehends simple instructions, short correspondence and memos. Writes simple correspondence. Communicates effectively and pleasantly with guests, vendors and fellow associates at all times.

Mathematical Skills

Performs mathematical skills using units of American money and weight measurement, and volume.

Reasoning Ability

Applies common sense understanding to carry out instructions furnished in written or oral form. Manages problems involving several concrete variables in standardized situations.

Other Qualifications

Meets the state minimum requirement to work with slicers or other bakery equipment and tools.

Certificates, licenses, Registrations, Training

• Late Night Retail Safety Training
• Food Handlers Safety Training
• Hepatitis A Vaccination
• Valid State Food Handlers Permit
• Valid Driver's License or State I.D. Card
• HIPAA Training
• Yokes Safety Orientation Training
• Yokes Guest Service Training & Commitment
• Product Solutions Fresh Perishables
• Bakery Skills Training levels One, Two, and Three

Physical Demands & Safety Expectations

Most positions within Yokes require physical effort to varying degrees. As such, associates are expected to be mindful of practicing Yokes safety standards at all times.

This may include using personal protective equipment when and where required, understanding ergonomic safety, chemical hazards, safe lifting techniques, lockout / tag out procedures, and emergency protocol.

All associates are required to report accidents within 24 hours.

No associate may pose a direct threat to the health and safety of self or others by willfully engaging in unsafe behaviors.

The physical demands listed below are representative of those that must be met by you to successfully perform the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, you are regularly required to stand for prolonged periods of time, walk, use hands, fingers, handle, feel, reach with hands and arms, climb, balance, stoop, kneel, crouch, crawl, taste, smell, talk, and hear.

Associate must continuously lift and / or move up to 10 pounds, frequently lift and / or move up to 25 pounds, and occasionally lift and / or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those you may encounter while performing the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this position, the associate is frequently exposed to moving mechanical parts, occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, extreme cold, and extreme heat.

The noise level in the work environment is usually moderate.

• The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions list
6 hours ago